"The biggest thing for me is that, while I'm away from the office and working on other projects, I haven't had to worry about the network. There have been a couple of occasions where issues happened, and [TPx Communications] has been able to resolve them without my involvement, other than just being notified. As far as I'm concerned, that does everything that I want it to do." — IT Systems Manager, Audio-Visual Company
Miles Technologies is an IT and software firm founded in 1997 and headquartered in Moorestown, N.J. With an additional office in Philadelphia, they operate with a team of over 300 employees to provide various services, including custom software development, mobile app development, and cloud consulting and SI. Their clientele consists of small, midmarket, and enterprise companies within the business, financial, or health care industries. 
Having a secure and properly maintained network is critical to your business operations. We provide network security that includes router and firewall configuration, managed switch installation, wireless access point deployment, as well as data and voice network cabling. Properly securing your network involves sophisticated security testing and hardening to protect your data and your user’s privacy.
CCSI provides Managed IT Services that bring superior operational control as well as the latest technology to organizations across various industries. Contemporary Computer Services, Inc. (CCSI) is a dynamic managed services and integration provider that delivers quality engagement through careful discovery, planning, design, and implementation followed up by strong operational support. CCSI’s primary objective is to provide business solutions that ensure clients achieve and maintain a competitive edge
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However, managed IT services do not necessarily make the enterprise IT professional obsolete; for the end user, an IT professional can act as an endpoint liaison that manages the relationship, provides feedback and analyzes the reports provided by the MSP. Because the majority of routine work is being completed by the MSP, the IT professional is capable of greater efficiency and has the flexibility to tackle larger, more complex projects they would otherwise not have the time or capacity to take on.
Ich schaue zu meinem Kollegen hinüber. Sein Unternehmen bietet unser Projektziel als „Managed Service“ Komplettlösung an. Alles aus einer Hand aufbauen und dann durch seine Firma betreiben lassen. Bevor Sie fragen – wir haben es versucht … Die Gespräche zwischen unserem Kunden und seinem Arbeitgeber liefen eher nicht so gut. Wir waren uns nachher schnell einig, dass seine Kollegen das Managed Service Thema „nicht richtig rüberbringen konnten“, unser Kunde hat das dann noch „falsch verstanden“ und insgesamt fehlten auf beiden Seiten „notwendige Grundlagen“ … Ich bin nun 20 Jahre im IT Umfeld unterwegs und habe viele gute IT-Themen kommen und leider wieder gehen sehen.
Managed IT services allow businesses to delegate their IT operations to an expert third-party organization that specializes in handling these responsibilities. These third-party organizations, known as Managed Service Providers (MSPs), are responsible for the entirety or portions of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA). IT equipment is typically procured by the client, and depending on the SLA, Managed Service Providers may provide round-the-clock monitoring, issue resolution and reporting, and more.
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