MSPs utilize a broad range of IT expertise to resolve issues efficiently. Unlike break/fix providers, MSPs can employ the latest processes and software to proactively monitor endpoints, keeping systems up-to-date and preventing issues before they arise. Managed IT services are also available 24x7x365, allowing end users to take nights and weekends off while the MSPs do the heavy lifting on tasks and processes done after hours.
Creative People provides IT support for a tax law firm. The client needed IT support; Creative People helped them update their hardware, and they have been helping the client with their website. Additionally, they work with the client’s video conferencing system, access control system, and their legal CRM. The client has been satisfied with the company’s work, and wants to continue working with them. 
We are proud to employ some of the best technical talent in the market. Because of their work, we are able to help our clients win with IT. For these talented individuals, their satisfaction comes from their job, whether that’s defending a cyber-attack, troubleshooting a connection, or recovering lost data. Explore our IT's the Job™ campaign to learn more about these incredible individuals. Who knows, you may be inspired to make your next career move and join us! You can also follow us on social media using the hashtag, #ITsTheJob!
The evolution of MSP started in the 1990s with the emergence of application service providers (ASPs) who helped pave the way for remote support for IT infrastructure. From the initial focus of remote monitoring and management of servers and networks, the scope of an MSP's services expanded to include mobile device management, managed security, remote firewall administration and security-as-a-service, and managed print services. Around 2005, Karl W. Palachuk, Amy Luby (Founder of Managed Service Provider Services Network acquired by High Street Technology Ventures), and Erick Simpson (Managed Services Provider University) were the first advocates and the pioneers of the managed services business model.[16][17]
Having a secure and properly maintained network is critical to your business operations. We provide network security that includes router and firewall configuration, managed switch installation, wireless access point deployment, as well as data and voice network cabling. Properly securing your network involves sophisticated security testing and hardening to protect your data and your user’s privacy.
The commoditization of basic managed services has compelled managed services providers to differentiate their offerings. One popular direction is managed security services. Customers increasingly demand IT security assistance from their service providers. Accordingly, services providers are developing managed security services practices or partnering with security vendors to provide cybersecurity services.
Creative People provides IT support for a tax law firm. The client needed IT support; Creative People helped them update their hardware, and they have been helping the client with their website. Additionally, they work with the client’s video conferencing system, access control system, and their legal CRM. The client has been satisfied with the company’s work, and wants to continue working with them. 
However, as time progressed computer manufacturing grew to large scale, leaving the small IT dealer to focus less on manufacturing and more on break/fix. This system was time consuming, labor intensive, costly and reactive. It did not allow the technician room to grow their business or take on new clients without massive investments in labor and infrastructure.
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