Ich sitze am Schreibtisch im modernen Großraumbüro meines Kunden und arbeite an einer Kostenübersicht des Projektes das ich leite. Kosten für Hardware, Software, zwei Dutzend Kundenmitarbeiter und externe Berater. Ich gehe die Liste mit den Namen der Projektteilnehmer durch. Einige Namen hatte ich schon wieder vergessen, weil Sie als IT Fachkräfte manchmal nur wenige Tage sehr spezialisierte Aufgaben erledigt haben. Nach eineinhalb Jahren sind sechs- und siebenstellige Summe zusammengekommen und wir haben noch ein weiteres Jahr vor uns. Ich seufze – Würde ich an einer Liste der Probleme und Konflikte aus dieser Zeit arbeiten – sie wäre deutlich länger als die Kostenliste.

The commoditization of basic managed services has compelled managed services providers to differentiate their offerings. One popular direction is managed security services. Customers increasingly demand IT security assistance from their service providers. Accordingly, services providers are developing managed security services practices or partnering with security vendors to provide cybersecurity services.


In a managed service arrangement, the managed service provider retains responsibility for the functionality of the IT service and equipment, and the customer typically pays a monthly fee for receipt of the service. There are many different types of managed IT service offerings, but the idea behind all of them is to transfer the burden of maintaining IT from the customer to a service provider. In an effective managed services relationship, a customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores.
They build to manage and deliver the best IT services on the market and constantly stay up to date with the latest technological innovations in the industry to ensure the clients are protected at all times. The use of advanced solutions that IT experts will proactively manage and monitor the IT systems of your business brings reliability and peace of mind to continue your business operations.
The evolution of MSP started in the 1990s with the emergence of application service providers (ASPs) who helped pave the way for remote support for IT infrastructure. From the initial focus of remote monitoring and management of servers and networks, the scope of an MSP's services expanded to include mobile device management, managed security, remote firewall administration and security-as-a-service, and managed print services. Around 2005, Karl W. Palachuk, Amy Luby (Founder of Managed Service Provider Services Network acquired by High Street Technology Ventures), and Erick Simpson (Managed Services Provider University) were the first advocates and the pioneers of the managed services business model.[16][17]
Ich schaue zu meinem Kollegen hinüber. Sein Unternehmen bietet unser Projektziel als „Managed Service“ Komplettlösung an. Alles aus einer Hand aufbauen und dann durch seine Firma betreiben lassen. Bevor Sie fragen – wir haben es versucht … Die Gespräche zwischen unserem Kunden und seinem Arbeitgeber liefen eher nicht so gut. Wir waren uns nachher schnell einig, dass seine Kollegen das Managed Service Thema „nicht richtig rüberbringen konnten“, unser Kunde hat das dann noch „falsch verstanden“ und insgesamt fehlten auf beiden Seiten „notwendige Grundlagen“ … Ich bin nun 20 Jahre im IT Umfeld unterwegs und habe viele gute IT-Themen kommen und leider wieder gehen sehen.

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In House—the process where an organization hires its own IT service providers and pays their salary, benefits, and further training, as well as the infrastructure they oversee. This is typically an extremely costly endeavor, and often businesses that try to procure in-house IT lack the capabilities to fully service their system as well as an inability to grow.
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