Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses.[1][2] It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.[3][4]
As with other necessary business functions like utilities, the end user pays for services provided offsite, such as remote monitoring and management, help desk solutions, backup and disaster recovery, and more. Managed IT services thus become essential operating expenses to maintain core functionality, rather than additional expenses applied during exceptional issue resolutions with break/fix models. MSPs enable their end users to run their businesses more smoothly and more efficiently than they would otherwise. Additionally, they offer SaaS-based solutions at a price that can’t be achieved with in-house options.
They can easily handle the heavy lifting when it comes to IT system administration. IT managed services are offered in a full suite of services including monitoring, management, backups, support and critical situation management. Most IT companies are looking to hire a company for the work which holds years of experience and expertise on technical skills.
Ich sitze am Schreibtisch im modernen Großraumbüro meines Kunden und arbeite an einer Kostenübersicht des Projektes das ich leite. Kosten für Hardware, Software, zwei Dutzend Kundenmitarbeiter und externe Berater. Ich gehe die Liste mit den Namen der Projektteilnehmer durch. Einige Namen hatte ich schon wieder vergessen, weil Sie als IT Fachkräfte manchmal nur wenige Tage sehr spezialisierte Aufgaben erledigt haben. Nach eineinhalb Jahren sind sechs- und siebenstellige Summe zusammengekommen und wir haben noch ein weiteres Jahr vor uns. Ich seufze – Würde ich an einer Liste der Probleme und Konflikte aus dieser Zeit arbeiten – sie wäre deutlich länger als die Kostenliste.

Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses.[1][2] It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.[3][4]


Cloud computing has allowed managed IT services to expand beyond the regions and borders that would constrain the average break/fix IT through the adoption of Software as a Service (SaaS) technologies, as well as Infrastructure as a Service (IaaS) and Platform as a Service(PaaS) also. These capabilities allow managed IT services to scale at a rate dramatically larger and faster than in-house IT operation or break/fix providers.
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