Novatech is a managed IT and printer services provider offering on-site and remote network infrastructure and peripherals support. Novatech's managed office experts enable businesses to maximize efficiency, reduce costs, mitigate risks, and accelerate development through expert guidance in advising, developing, implementing, and promoting cutting-edge business technology. Novatech's portfolio of managed office solutions liberates customers to focus on running their business – leaving the tech to an award-winning provider with over 25 years of industry-leading experience
Infopulse is a digital software company based in Kyiv, Ukraine with additional offices in Israel, Germany, France, and the U.S. Since 1991, their team of more than 1,000 employees offers custom software development, web development, IT strategy consulting, mobile development and app testing services. They usually work with mid-sized clients in the information technology industry.
Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.