Ich sitze am Schreibtisch im modernen Großraumbüro meines Kunden und arbeite an einer Kostenübersicht des Projektes das ich leite. Kosten für Hardware, Software, zwei Dutzend Kundenmitarbeiter und externe Berater. Ich gehe die Liste mit den Namen der Projektteilnehmer durch. Einige Namen hatte ich schon wieder vergessen, weil Sie als IT Fachkräfte manchmal nur wenige Tage sehr spezialisierte Aufgaben erledigt haben. Nach eineinhalb Jahren sind sechs- und siebenstellige Summe zusammengekommen und wir haben noch ein weiteres Jahr vor uns. Ich seufze – Würde ich an einer Liste der Probleme und Konflikte aus dieser Zeit arbeiten – sie wäre deutlich länger als die Kostenliste.
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With the advent of cloud computing, managed IT services have also evolved to include cloud services. Service providers, for example, may focus on infrastructure as a service (IaaS), providing managed public cloud services in conjunction with cloud providers such as Amazon Web Services (AWS), Google and Microsoft. Service providers may also market managed platform as a service (PaaS) offerings or partner with software as a service (SaaS) vendors such as Salesforce in the CRM space and ServiceNow in the service management market.
In the information technology area, the most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery. Beyond traditional application and infrastructure management, managed services may also include storage, desktop and communications, mobility, help desk, and technical support. In general, common managed services include the following applications.
"The biggest thing for me is that, while I'm away from the office and working on other projects, I haven't had to worry about the network. There have been a couple of occasions where issues happened, and [TPx Communications] has been able to resolve them without my involvement, other than just being notified. As far as I'm concerned, that does everything that I want it to do." — IT Systems Manager, Audio-Visual Company
In House—the process where an organization hires its own IT service providers and pays their salary, benefits, and further training, as well as the infrastructure they oversee. This is typically an extremely costly endeavor, and often businesses that try to procure in-house IT lack the capabilities to fully service their system as well as an inability to grow.