OSIbeyond was hired by a private social club to provide various IT services that include troubleshooting, preventive maintenance, IT security, relevant training, and others. Within six months, the private social club's security system has been significantly improved, enabling the club to operate remotely. The club hasn't had any data problems, breaches, or any IT security issues since the beginning of the engagement. 

The evolution of MSP started in the 1990s with the emergence of application service providers (ASPs) who helped pave the way for remote support for IT infrastructure. From the initial focus of remote monitoring and management of servers and networks, the scope of an MSP's services expanded to include mobile device management, managed security, remote firewall administration and security-as-a-service, and managed print services. Around 2005, Karl W. Palachuk, Amy Luby (Founder of Managed Service Provider Services Network acquired by High Street Technology Ventures), and Erick Simpson (Managed Services Provider University) were the first advocates and the pioneers of the managed services business model.[16][17]


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Ich sitze am Schreibtisch im modernen Großraumbüro meines Kunden und arbeite an einer Kostenübersicht des Projektes das ich leite. Kosten für Hardware, Software, zwei Dutzend Kundenmitarbeiter und externe Berater. Ich gehe die Liste mit den Namen der Projektteilnehmer durch. Einige Namen hatte ich schon wieder vergessen, weil Sie als IT Fachkräfte manchmal nur wenige Tage sehr spezialisierte Aufgaben erledigt haben. Nach eineinhalb Jahren sind sechs- und siebenstellige Summe zusammengekommen und wir haben noch ein weiteres Jahr vor uns. Ich seufze – Würde ich an einer Liste der Probleme und Konflikte aus dieser Zeit arbeiten – sie wäre deutlich länger als die Kostenliste.
However, managed IT services do not necessarily make the enterprise IT professional obsolete; for the end user, an IT professional can act as an endpoint liaison that manages the relationship, provides feedback and analyzes the reports provided by the MSP. Because the majority of routine work is being completed by the MSP, the IT professional is capable of greater efficiency and has the flexibility to tackle larger, more complex projects they would otherwise not have the time or capacity to take on.
Cloud computing has allowed managed IT services to extend beyond the regions and borders that would constrain the average break/fix IT through the adoption of Software as a Service (SaaS) technologies, as well as Infrastructure as a Service (IaaS) and Platform as a Service(PaaS). These capabilities enable managed IT services to scale at a rate dramatically larger and faster than in-house IT operation or break/ fix providers.
Another benefit to managed IT services is a greater opportunity for security expertise and successfully enacted security policies. MSPs work with standards such as PCI compliance day in, day out, and should be able to steer your organization within the parameters and regulations it needs to adhere to. For some organizations, especially in finance, healthcare, educations, and other industries, this type of regulatory compliance is mandatory for the IT portion of their business, and requires the expertise and experience that a managed service provider can offer. MSPs can mitigate risk in this way while assuring that the experts in charge of your IT operations are always up to date on the latest information, technologies and processes that will keep your infrastructure working efficiently and successfully into the future.
Creative People provides IT support for a tax law firm. The client needed IT support; Creative People helped them update their hardware, and they have been helping the client with their website. Additionally, they work with the client’s video conferencing system, access control system, and their legal CRM. The client has been satisfied with the company’s work, and wants to continue working with them. 
MSPs utilize a broad range of IT expertise to resolve issues efficiently. Unlike break/fix providers, MSPs can employ the latest processes and software to proactively monitor endpoints, keeping systems up-to-date and preventing issues before they arise. Managed IT services are also available 24x7x365, allowing end users to take nights and weekends off while the MSPs do the heavy lifting on tasks and processes done after hours.
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