The first books on the topic of managed services: Service Agreements for SMB Consultants: A Quick-Start Guide to Managed Services[18] and The Guide to a Successful Managed Services Practice[19] were published in 2006 by Palachuk and Simpson, respectively. Since then, the managed services business model has gained ground among enterprise-level companies. As the value-added reseller (VAR) community evolved to a higher level of services, it adapted the managed service model and tailored it to SMB companies.
Creative People provides IT support for a tax law firm. The client needed IT support; Creative People helped them update their hardware, and they have been helping the client with their website. Additionally, they work with the client’s video conferencing system, access control system, and their legal CRM. The client has been satisfied with the company’s work, and wants to continue working with them. 
For over eight years, LME Services has been providing IT support for an accounting firm. They have applied their technical expertise uniformly to their services, including server assistance, hosting, and security. LME Services rapidly responds to mitigate any technical emergencies that arise. The client particularly appreciated the team's consistent reliability. 
Stratosphere Networks develops and implements B2B IT solutions, both on-premise as well as on hosted solutions, while retaining IT infrastructure at all levels. They have a robust and scalable cybersecurity framework that empowers in-house IT to monitor and manage response and remediation to incidents. Their core solutions include SIEM, managed detection and response, SOC services, virtual CSOs, and other managed security services, along with HIPAA and industry regulation compliance
SugarShot provided IT consulting and help desk services for a non-profit. The client felt they did not need an in-house person doing IT, but they needed a help desk they could call when they needed assistance. SugarShot is a help desk for the client; they manage servers and services, provide troubleshooting services, and they serve a variety of other functions. The client has been satisfied with the company’s work, and they feel that the company has helped move their cybersecurity forward.

When you partner with Innovative Network Solutions (InNetSol) you will have a Managed IT Services company focused on ensuring the availability, reliability, security, and performance of your business applications. We provide this through right-sized technology solutions, proactive network management, security awareness training, and light-touch to in-depth security reviews.
KDG was hired by a liberal arts college to redo the client's website using WordPress and create a mobile site. KDG supplied the client with full design, development, and hosting services, even as it continues to monitor and maintain both websites. KDG's work awarded its client a B+/A by the National Research Center for College & University Admissions, and the website would have earned higher marks but for budgetary constraints.
With the advent of cloud computing, managed IT services have also evolved to include cloud services. Service providers, for example, may focus on infrastructure as a service (IaaS), providing managed public cloud services in conjunction with cloud providers such as Amazon Web Services (AWS), Google and Microsoft. Service providers may also market managed platform as a service (PaaS) offerings or partner with software as a service (SaaS) vendors such as Salesforce in the CRM space and ServiceNow in the service management market.
Properly managing today’s complicated computer and network solutions can prevent substantial downtime and possible catastrophic financial loss. Designing the best solution to access, store, protect and share your data is what TELECO does best. We have certified network engineers and technicians with the experience to provide our customers with an optimal solution.
Headquartered in Westchester, Ill. and founded in 2010, Middleground Technologies is an IT services provider that works with mid market and enterprise companies in the health care, legal, manufacturing, business services, and financial service industries. Their team of 15 provide IT management, cloud consulting, and cybersecurity services to clientele.

IT Managed services are outsourced IT solutions provided by a third party Managed Service Provider (MSP). These services allow companies to offload chosen aspects of their IT infrastructure to an expert external provider who takes on the management and responsibility for a defined set of administrative operations, freeing up in-house time and resources.


Industry standards and regulations are continuously changing. Technologies are ever-evolving, and customer engagement is getting redefined every other day. The changing market trends and industry regulations have a direct impact on businesses’ day-to-day operational demands. Not having the ability to keep pace with technology only restrains the efforts that the company is making to grow. This is where a managed service provider is becoming inevitability for fast-scaling enterprises.

When you partner with Innovative Network Solutions (InNetSol) you will have a Managed IT Services company focused on ensuring the availability, reliability, security, and performance of your business applications. We provide this through right-sized technology solutions, proactive network management, security awareness training, and light-touch to in-depth security reviews.


FRONTEO is a technology and services company specialized in big data, AI, and information governance. FRONTEO is driven by a service-oriented culture that continues to aim higher and brighter to develop state-of-the-art technology and the best services on the market, creating immense value for its customers, employees, consumers, and shareholders. Their focus, defined by their name, is to look to the future and to innovate on how their AI technology can be further applied to legal and other vertical business
"The biggest thing for me is that, while I'm away from the office and working on other projects, I haven't had to worry about the network. There have been a couple of occasions where issues happened, and [TPx Communications] has been able to resolve them without my involvement, other than just being notified. As far as I'm concerned, that does everything that I want it to do." — IT Systems Manager, Audio-Visual Company
CRN: Fast Growth Winner , Triple Crown (2018) , Philadelphia Business Awards: Best Place to Work (2015, 2016, 2017) , MarCom: Gold Winner , Platinum Winner (2016) , Davey Awards: Gold Winner (2016) , Graphic Design USA: Health and Wellness Design Award (2016) , W3: Gold Winner , Silver Winner (2016) , Software Magazine: Top 500 (2015) , Small Business Influencer Award: Top 100 (2014), Biz: Best of Biz (2013)
When you partner with Innovative Network Solutions (InNetSol) you will have a Managed IT Services company focused on ensuring the availability, reliability, security, and performance of your business applications. We provide this through right-sized technology solutions, proactive network management, security awareness training, and light-touch to in-depth security reviews.
KDG was hired by a liberal arts college to redo the client's website using WordPress and create a mobile site. KDG supplied the client with full design, development, and hosting services, even as it continues to monitor and maintain both websites. KDG's work awarded its client a B+/A by the National Research Center for College & University Admissions, and the website would have earned higher marks but for budgetary constraints.
Your digital security is our top priority! NexusTek’s Cyber Security Services will lock down and control your business from data breaches, phishing attempts, ransomware attacks and all other harmful attempts on your systems. With accurate cyber security monitoring, the latest technology and a 24/7 domestically staffed expert team ready to address any threat that may arise, NexusTek is primed to protect your business on line.
Creative People provides IT support for a tax law firm. The client needed IT support; Creative People helped them update their hardware, and they have been helping the client with their website. Additionally, they work with the client’s video conferencing system, access control system, and their legal CRM. The client has been satisfied with the company’s work, and wants to continue working with them. 
However, as time progressed computer manufacturing grew to large scale, leaving the small IT dealer to focus less on manufacturing and more on break/fix. This system was time consuming, labor intensive, costly and reactive. It did not allow the technician room to grow their business or take on new clients without massive investments in labor and infrastructure.
×